Policy
Shipping and Delivery
Fulfillment options should stay clear at every step: free pickup where eligible, direct-to-home shipping where supported, and local delivery in select Texas areas.
Direct shipping
Select playsets can ship directly to a customer's home. Delivery timing depends on product availability, carrier scheduling, and destination.
Local delivery
Local delivery is planned for eligible areas near San Antonio and Houston, TX. Final checkout rules should decide availability by address.
Pickup
Free pickup should only be offered from locations where inventory, staff, and order communication are operationally ready.