Policy
Privacy Policy
This policy explains how Johnny's Backyard collects, uses, and shares information when you visit our site, request help, make a purchase, or communicate with us.
Information we collect
We collect information you provide, such as your name, contact details, billing and delivery information, order details, product interests, service address, and messages. Our commerce, analytics, and advertising services may also collect device, browser, cookie, referral, and interaction data. Payment information is processed by our payment providers and is not stored directly by Johnny's Backyard.
How we use information
We use information to operate the site, process orders, prevent fraud, answer questions, provide estimates, coordinate pickup, delivery, shipping, or installation, improve our products and marketing, measure advertising (excluding SMS opt-in data and consent), comply with law, and protect our customers and business.
Service providers and advertising
Except for the SMS information described below, we share information as needed with providers that support our store and operations, including Shopify, payment processors, delivery and installation partners, manufacturers, customer-relationship tools, analytics providers, and advertising platforms such as Google. These providers may process information under their own terms and privacy policies. We do not sell personal information for money.
Customer support text messages
If you select SMS and check the consent box on our Help form, you agree to receive customer support text messages from Johnny's Backyard about your inquiry, product questions, quotes, and requested service. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You may also contact our Houston team at (281) 942-0017 or sales@johnnysbackyard.com. SMS consent is optional and is not a condition of purchase. Choose Phone or Email on the form if you do not want text messages.
SMS information and consent
Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are excluded from the advertising and general information-sharing categories described elsewhere in this policy. We use service providers to process support requests, store consent records, and deliver communications on our behalf, including our CRM, internal email, and text-messaging providers. SMS opt-in data and consent are used for customer support and consent records, not third-party marketing.
Cookies and choices
The site uses cookies and similar technologies for essential functions, analytics, and advertising. Browser controls and any privacy choices presented on the site can be used to limit nonessential cookies. Advertising-platform settings may also let you control personalized advertising.
Retention, security, and rights
We retain information for as long as reasonably necessary for the purposes described above, including order records, support, fraud prevention, and legal obligations. We use reasonable safeguards, but no system is completely secure. Depending on where you live, you may have rights to request access, correction, or deletion of personal information, subject to legal exceptions.
Contact
For privacy questions or requests, contact Johnny's Backyard at sales@johnnysbackyard.com, (210) 429-7529, or 3400 Nacogdoches Rd Ste 2, San Antonio, TX 78217. We may update this policy as our services or legal requirements change.