Policy
Shipping and Delivery
Johnny's Backyard offers pickup, direct shipping, and free local delivery on eligible products. Delivery is available within 50 miles of our San Antonio, San Marcos, and Spring stores and is unavailable outside those service areas. Estimated fulfillment times and other terms are listed below.
Products displayed in our stores
Products displayed in a Johnny's Backyard store may be ordered for later pickup or delivery. Playsets are generally ready for fulfillment 2 to 4 weeks after purchase. Sheds are generally manufactured and delivered 2 to 4 weeks after purchase. Products fulfilled through direct freight generally arrive 7 to 10 days after purchase.
Delivery area and cost
Local delivery is free for eligible orders delivered to an address within 50 miles of our San Antonio, San Marcos, or Spring store. We do not offer delivery to addresses outside these 50-mile service areas. When an eligible order is fulfilled by direct freight within a service area, no delivery charge applies.
Direct freight
Select products are delivered by freight carrier. Freight delivery is generally curbside unless the order expressly includes another service. An adult must be available when the carrier requires an appointment or signature. Inspect the shipment before signing, note visible damage or shortages on the delivery receipt, photograph the condition, and contact us promptly at sales@johnnysbackyard.com or (210) 429-7529.
Pickup
Pickup is available from our San Antonio store after we confirm that the order is ready and provide pickup instructions. There is no pickup charge, and orders picked up from the San Antonio store receive a $100 pickup discount. The customer is responsible for a suitable vehicle, secure loading and transport after the order is released, and any assembly not expressly included in the order.
Installation
Installation is a separate service and is not included with pickup or delivery. We generally schedule the installation appointment within 1 to 2 weeks after purchase. Installation is available only for eligible products and service areas. Unless the order says otherwise, the customer is responsible for safe access, placement decisions, utility marking, HOA approval, permits, required clearances, and a reasonably level and prepared site. Additional work or a return trip caused by access or site conditions may require a separate charge approved before work continues.
Order confirmation and delays
An order is not scheduled for pickup, shipment, delivery, or installation until Johnny's Backyard confirms inventory and fulfillment details. Dates are estimates and may change because of inventory, freight-carrier schedules, weather, site access, or other conditions outside our control. We will contact you if a material delay affects your order.
Address changes and undeliverable orders
Contact us before fulfillment if an address or access detail changes. Carrier re-consignment, storage, redelivery, return freight, or other charges caused by an incorrect address, missed appointment, refusal, or inaccessible destination are the customer's responsibility. Returned undeliverable orders may also be subject to a restocking fee of up to 20 percent.